If you have questions, we have answers:
Our online design process (link to service page) happens virtually in three phases: project discovery, conceptual design, and design delivery.
Project Discovery:
Conceptual Design:
Design Delivery:
Your final design plan will be delivered in a pdf document via email. If relevant to your design, samples will also be mailed.
A typical design concept takes around four weeks. The clock starts ticking once we receive your completed onboarding packet, including your questionnaire, full measurements, photographs, and inspiration images.
However, we’ll revisit the timeline at the beginning of the project to set your expectations around any delays or efficiencies custom to your plan.
Once we receive your completed onboarding packet (questionnaire, full measurements, photographs, and inspiration images), we’ll schedule a 30-minute meeting to discuss your goals in depth.
This is a chance to get a better sense of who you are and make sure we’re on the same aesthetic page. After that our communication will take place over email.
We always do our best to work with and make the most of your special pieces. At the start of the project, we’ll request images and dimensions of pieces you’d like incorporated.
If it’s an upholstered piece, sending a fabric swatch is ideal to help us get a true sense of the color palette—and ensure it’s working in harmony with the overall concept.
Yes, there’s one round of revisions built into the process. We’ll deliver two design concepts from which you can choose. After you make your selection you’ll five days to compile your feedback.
We’ll address your feedback and deliver the final plan around one to two weeks later.
Right up front—it’s the first thing you do to kick start the project!
If your measurements are correct, this shouldn’t be an issue. This is why providing accurate dimensions at the start of the project is absolutely essential. Have you ever heard the saying “measure twice, cut once”?! Well, measure twice, purchase once!
And don’t forget to consider the way your furnishings will travel to their final destination. Will your sofa fit into the elevator or up that spiral staircase? Take detailed notes of all the possible roadblocks and let us know so we can account for that in the concept!
Your custom concept will be fully comprehensive, but we understand that questions may arise. Our process allows for two weeks after the final delivery where you can email us with execution questions or clarifications.
If you’d like additional design support outside of that timeframe, we can work with you for our hourly rate.
Color Me Beautiful – $450 for up to 3 rooms ($100 per additional room)
One-Day Style – $750
Three-Day Style – $2000
We’ll do it together! You will have our undivided attention to address whatever your heart desires (as long as it can be accomplished within your selected timeline and doesn’t involve painting!)
If you want to really nail one room that has been bothering you for a while—we can do that! If you want to put some finishing touches on the entire house—we can do that too!
Each day will begin at 9am and will wrap around 3 or 4pm. We’ll work through lunch to maximize the time (don’t worry, we bring our own snacks!)
We will collect payment at the beginning of the first day of our service.
If we do a shopping day, you’ll purchase everything directly. If we shop somewhere that offers designer discounts (e.g. Crate and Barrel, West Elm), we’ll make sure they are applied to your purchase.
We’d love to! Our business is heavily influenced by photography (after all, the proof is in the pudding). So, we rely on our client’s gracious (and anonymous) approval to showcase images of their re-imagined homes.
However, while we love being able to share before, during, and after images, we always take care to discuss your feelings about photography before the process begins!
Our full-service process takes place over three phases: conceptual design, detailed design, and execution.
Conceptual Design takes about eight weeks and includes two steps:
Step 1: Design Concept Presentations
Step 2: Trade Day
Detailed Design takes about eight weeks and typically includes the following:
During our execution phase, we take care of all your purchasing, project management, and installation. This phase can take anywhere from four to six months (depending on both vendor and contractor availability).
Purchasing:
Project Management:
Installation:
Style and Photograph:
We charge a flat fee for the design process determined by the scope and square footage of the project. Contact us for a full rate sheet and additional custom pricing details.
This is the million-dollar question! When we formulate an upfront investment estimate (aka the budget) we consider two factors:
You can find additional details on our JOI rate card.
We’ve also put together a guide to illustrate different levels of furnishings (low, mid, and high end) to help you develop a realistic budget and expectations. Check that out here!
Absolutely! Contractors and trade specialists can be essential to creating your ideal space. While we don’t formally provide (or insure) contractors, we are happy to share well-vetted, trusted recommendations for you to hire independently.
This is a tricky question. Obviously, if there are items you find and fall in love with, we’ll do our best to incorporate them. Ideally, we’d know these items at the beginning of the process.
Our approach to design is all about storytelling, so every element we source will be carefully chosen to work perfectly within the world we’re building together.
Our goal is to bring you the extraordinary and unexpected. While we’ll ensure that you have plenty of photos, specifications, and samples—we can’t always guarantee that our sources will have brick and mortar locations.
Shopping for furniture in person can also increase timelines and reduce the number of pieces that are available to you.
However, if you’re not comfortable ordering your furniture without seeing it in a retail environment, we can always discuss in the upfront process and create a design that works within those parameters.
We’ll do everything we can to make you fall in love with every piece. But in the unfortunate event that you want to divorce your new devon, we’ll be there to support you.
Real talk—typically, orders cannot be canceled once they are placed. Custom orders are not returnable, but if a refund can be issued, we’ll take care of canceling your order.
You’ll receive a refund for the cost of the item minus the management time (the upfront order, plus the time to request and process the cancellation, etc.).
We’d love to! Our business is heavily influenced by photography (after all, the proof is in the pudding). So, we rely on our client’s gracious (and anonymous) approval to showcase images of their re-imagined homes.
However, while we love being able to share before, during, and after images, we always take care to discuss your feelings about photography before the process begins!
Did we answer all your questions? If not, click below to contact us directly.